Customer Background‌

Luca Rossi, third-generation heir to a traditional Milan-based supermarket chain, manages 12 community stores. Facing e-commerce competition and rising labor costs, he recognized the urgent need for modernization: 80% of checkout equipment still relied on 1990s-era mechanical POS systems, with average transaction times exceeding 7 minutes and a 40% among younger customers

‌The Spark of Revolution: A Google Search‌

On Christmas Eve 2023, Luca discovered Aonpostech’s product page while searching for “Self-Checkout Kiosk” The system’s ‌16.5/21.5/32-inch modular screens‌, high-precision scanners, and customizable accessories (e.g., ToF cameras, NFC card readers, and cash payment modules) aligned perfectly with his vision for flexible, future-proof retailKey reasons for choosing Aonpos:

• ‌Outdated Systems‌: Legacy devices lacked integrations for digital membership or mobile ordering
• ‌Costly Delays‌: Local Italian suppliers demanded €30,000 and 6 months for basic customizations
• ‌Rigid Scenarios‌: Traditional setups required manual oversight and struggled with dynamic retail demands

‌Aonpos’ Breakthrough Solution‌

During a video call with Aonpos’ technical director Li Ming, Luca witnessed:

• ‌Modular Architecture‌: Lego-like flexibility to combine facial recognition, NFC payments, and adjustable stand/desktop configurations
• ‌Rapid Customization‌: 10-day prototype delivery via Aonpos’ in-house factory, enabling tailored 3D designs
• ‌Scenario Adaptability‌: IP65-rated durability and -15°C to 40°C operability for, outdoor markets, and more

‌Validation in Shenzhen (January 2024)‌

Luca personally tested Aonpos’ capabilities:

• Machines withstood 50°C heat simulating Italian summer conditions

• ‌Live Demos‌: Staff mastered NFC payments, component replacement, and height adjustments within 1 hour

• ‌Certification‌: CE-RED compliance achieved in 3 months with Aonpos’ EU team support

‌Market Trial: Milan Flagship Store (October 2024)‌

Four pilot units transformed operations:

• ‌Smart Fresh Zone‌: NFC checkout slashed labor by 80%
• ‌Coffee Pop-Up‌: Voice-ordering + latte art customization boosted客单价25%
• ‌Data Dashboard‌: Real-time analytics improved inventory turnover by 180%

‌Strategic Leap‌

Post-trial results stunned the board:

• Peak-hour foot traffic ↑65%
• Labor costs ↓42%
• Youth customer share surged from 23% to 58%
  Luca signed a 1,000-unit order and initiated exclusive distribution talks: “This isn’t just an upgrade—it’s a retail DNA overhaul. Aonpos compressed a decade of digitization into three months.”

‌Future Roadmap (2025)‌

• Waterproof terminals for Venice’s floating markets
• Farm-to-screen traceability with local growers
• Integration into Italy’s postal payment ecosystem via Aonpos’ open platform

‌Epilogue‌

As Luca watched customers complete self-checkout in 15 seconds, he recalled his grandfather’s 1948 photo introducing Italy’s first electric cash register. True legacy lies not in clinging to the past, but in embracing change—a lesson Aonpos helped crystallize

(Explore Aonpos’ European customization services via the link below.)